Use live chat for quick answers in the website or app. WG casino live support is the fastest route for most issues.

• How to start: tap Help in the footer or menu, then Start chat. In the app, go to Profile > Help > Start chat.
• Best for: login or 2FA resets, KYC and verification questions, deposits and withdrawals, bonus terms, game not loading or freezing.
• Hours and language: 24/7, English.
• Response time: usually under 2 minutes. During high traffic it may take up to 5 minutes.
• Tips for faster help:
  • State the issue in one clear sentence first.
  • Include username, registered email, and date of birth for faster authentication.
  • Attach screenshots or error messages.
  • Keep the chat window open. If disconnected, reopen chat and quote your case ID.

Email suits detailed questions and document reviews. It is ideal when you need a written trail from the support email.

• How to email: use the address that matches your query and include your username, registered email, full name, and postcode.
• Addresses:
  • General questions: [email protected]
  • Payments and withdrawals: [email protected]
  • Verification and KYC: [email protected]
  • Responsible play tools: [email protected]
  • Complaints and escalations: [email protected]
• Best for: document checks, complex account reviews, chargeback queries, game investigations, formal complaints.
• Response time: 2 to 6 hours for most queries. Complex cases can take up to 24 hours.
• Tips for faster replies:
  • Use a clear subject line, e.g. Payment query: withdrawal pending 48h.
  • One issue per email to avoid delays.
  • Add device and app details if technical, plus timestamps and transaction IDs.
  • Attach images as JPG or PNG and keep files under 5MB each.

Prefer to talk? Call the helpline for urgent help or security issues. Mention the WG casino helpline number in your account if asked to confirm.

• How to call: sign in, go to Help > Call to view your regional support number. A free number for UK mobiles and landlines is available.
• Best for: account security, urgent payment problems, self-exclusion or time‑out requests, accessibility needs.
• Hours: helpline number 24 7 for security and payments. General lines operate 08:00 to 00:00 UK time.
• Expected wait: 1 to 3 minutes to connect. Most issues resolve on the call.
• What to have ready: username, date of birth, postcode, last deposit method and amount, recent transaction ID if relevant.
• Tips for faster calls:
  • Call during off‑peak times such as 09:00 to 11:30 or 20:00 to 22:00.
  • Use the in‑app Call option so your account is matched instantly.
  • If you cannot sign in, request a call back via the contact form on the website.

You can send messages through WhatsApp, Telegram, Facebook Messenger, or X. Use links from the website footer or the Help area to reach verified profiles of the WG casino support team.

• How it works: open Help > Messaging and choose a platform. Start a private chat and include your case ID if you have one.
• Best for: quick guidance, service updates, following up on an open ticket, reporting an outage.
• Response time: 15 to 60 minutes for first replies. Complex account actions may be moved to chat or email.
• Safety tips:
  • Never share passwords or full card numbers.
  • Only use verified links from the website Help page.
  • Share personal data in private messages only.
  • If asked to upload documents, use the secure upload link provided by support.

Technical support helps fix login errors, payment failures, and game issues. You will get step‑by‑step guidance and a clear next action from WG casino customer support.

• How to reach:
  • Live chat: choose Technical in the topic list.
  • Email: [email protected] for app, website, or game faults.
  • Urgent account lock or security: call via Help > Call.
• Issues handled: sign‑in problems or 2FA resets, app crashes, website loading errors, deposits declined, withdrawals stuck pending, game malfunction, bet settlement questions.
• Response and resolution:
  • Live chat triage within 10 minutes.
  • Email updates in 2 to 6 hours.
  • Simple fixes the same day. Complex cases may take 24 to 72 hours while providers investigate.
• Tips for faster fixes:
  • Include device model, OS version, browser or app version, and network type.
  • List the game or market, time of the error, and any error code.
  • Add screenshots or a short screen recording.
  • For payments, add the transaction ID, method, and any bank message.

High‑tier players can use priority lines for faster help. A dedicated manager may handle complex requests end to end.

• Access: sign in to see the Priority chat tile, use [email protected], or call your dedicated number once assigned.
• Who qualifies: invited members or higher loyalty tiers such as Gold and above.
• Best for: high‑value withdrawals, account reviews, responsible play settings, event support, and travel arrangements tied to promotions.
• Response time: priority chat under 60 seconds, phone under 30 seconds, email within 1 hour.
• Tips to maximise benefits:
  • Keep verification documents current to avoid payout delays.
  • Enable notifications in the app for direct messages from your manager.
  • Use the priority channel for time‑sensitive requests only to maintain speed.