The operator of this website acts as the data controller for personal information provided by users in the United Kingdom. Contact options for privacy queries are available in the website footer and within the account area.

What personal data is collected

• Account details: name, date of birth, address, contact information, account credentials.
• Verification records: identity and age verification documents, sanctions and politically exposed person checks.
• Payment and transaction information: deposit and withdrawal details, billing information processed by payment providers.
• Gameplay and betting activity: stakes, outcomes, session data, responsible gambling interactions, self-exclusion status.
• Technical information: device identifiers, IP address, browser type, operating system, cookies and similar technologies, approximate location.
• Communications and preferences: messages to support, call recordings where lawful, marketing preferences, complaint and dispute records.

Why this information is collected

• To create and manage accounts, provide online services, process transactions, and deliver customer support.
• To meet legal and regulatory duties, including UK Gambling Commission requirements and anti-money laundering controls.
• To prevent fraud, protect security, and maintain the integrity of games and services.
• To improve websites and apps through diagnostics and analytics.
• To personalise content and settings where permitted.

Protection measures

• Encryption in transit (TLS) and at rest where appropriate.
• Access controls, authentication, and role-based permissions.
• PCI DSS-compliant payment processors for card information.
• Data minimisation, pseudonymisation where suitable, and regular backups.
• Security monitoring, vulnerability management, and incident response procedures.
• Staff training and vendor due diligence.

User rights

• Access: request a copy of personal data.
• Rectification: request correction of inaccurate or incomplete information.
• Erasure: request deletion where no lawful ground requires continued retention.
• Restriction and objection: limit or object to certain processing.
• Portability: receive certain data in a portable format.
• Withdraw consent: change marketing and cookie preferences at any time.
• Complaint: raise concerns with the Information Commissioner’s Office (www.ico.org.uk).

Compliance

Processing follows the UK General Data Protection Regulation, the Data Protection Act 2018, the Gambling Commission’s Licence Conditions and Codes of Practice, the Money Laundering Regulations 2017, and the Privacy and Electronic Communications Regulations for marketing and cookies.

We process information lawfully, fairly, and transparently for the purposes below:

• Account setup and service delivery, including verification and account management (performance of a contract).
• Deposits, withdrawals, and payment reconciliation (performance of a contract and legal obligation).
• Identity, age, financial and AML checks to meet regulatory duties (legal obligation).
• Responsible gambling measures, self-exclusion, and safer gambling interactions (legal obligation and substantial public interest where applicable).
• Fraud prevention, security monitoring, incident investigation, and platform integrity (legitimate interests and legal obligation).
• Service improvement, quality assurance, troubleshooting, and analytics using aggregated or pseudonymised data where possible (legitimate interests).
• Personalisation of settings and content where permitted (legitimate interests or consent, depending on cookies and device identifiers).
• Direct marketing by email, SMS, or push notifications, where you have given consent and can opt out at any time (consent).
• Compliance reporting, regulatory engagement, legal claims, and record keeping (legal obligation and legitimate interests).

WG casino limits collection to what is proportionate, retains information only as needed, and documents processing activities as required by law.

How to access, update, or delete data

• Access: submit a request via the account area or the privacy contact route shown on the website. Identification may be required. A response is normally provided within one month.
• Update: amend details in your account where available, or request correction if fields are locked.
• Deletion: request erasure of personal information that is no longer required. Some data must be retained to meet legal, regulatory, and anti-fraud obligations.
• Objections and restrictions: you may object to processing based on legitimate interests and request temporary restrictions while a request is assessed.

Security checks and payments

By using WG casino, you consent to security checks, including identity, age, fraud and AML screening required by regulation, and to the processing of payment information by approved payment service providers. Some of these providers act as independent controllers for parts of the processing they undertake.

This website and related services are for individuals aged 18 and over. The operator cannot verify age without appropriate identification documents provided by the user during verification.

If information about a minor is collected in error, the account will be closed and the personal data will be deleted where lawful. Parents or guardians may contact the privacy team using the channels shown on the website to request removal of a minor’s information.

Personal data may be processed outside the United Kingdom in countries where service partners operate, including hosting, support, analytics, and verification providers. By using the site, you consent to these transfers where required by law.

Safeguards are applied to protect information, such as adequacy regulations, the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses. Partners are contractually bound to confidentiality and to use information only for documented instructions. Your rights under UK GDPR remain in place regardless of location.

This Privacy Policy forms part of the terms governing access to the services. Where applicable, disclaimers may adjust the scope or effect of specific rules. The policy applies when the user accepts it by signature, affirmative action such as ticking a box, or continued use of the websites and services.

Nothing in this document limits rights that cannot be excluded under applicable law. If any part conflicts with mandatory legal requirements, those legal requirements will prevail.

Cookies are small files stored on your device that help websites remember settings and understand how services are used. We use cookies and similar technologies for statistics, behaviour analysis, personalisation, and site improvement.

• Essential cookies: required for security and core features.
• Analytics cookies: help measure performance and improve services.
• Functional cookies: remember preferences.
• Marketing cookies: only used where consent is provided.

Retention: cookies are kept for up to 1 year unless a shorter or longer period is stated in the cookie banner. You can manage preferences through your browser settings and the on-site consent tool. For more detail, see the Cookie Policy.

Use of the websites and services constitutes full acceptance of this Privacy Policy. The current version displayed on this page prevails over any prior version. If the policy changes, continued use indicates acceptance of the updated terms to the extent permitted by law.

WG casino recommends reviewing this page periodically to stay informed about processing of personal information.

Personal data may be shared where necessary to comply with law, resolve disputes, enforce agreements, or provide services. Categories of recipients include payment processors, identity and age verification providers, fraud prevention agencies, analytics and hosting suppliers, customer support tools, regulators, and alternative dispute resolution bodies.

Where a detailed list is not published on the site, information about purpose and scope will be provided upon request. Providing information to us constitutes consent to share it for the specified purposes where a consent basis applies. Each third party processes data under its own privacy policy and legal obligations.

The site may contain links to external websites or services that are not operated by the operator. Those websites have their own privacy policies and practices. We are not responsible for how external parties collect, use, or protect information.

Exercise caution when leaving this site and review the privacy information on each external destination before providing personal data.